Privacy and Cookie Policy

 1.                  Introduction

1.1.             Eco Power Shop is committed to safeguarding the privacy of our website visitors and this privacy policy explains how we will treat your personal information.

1.2.             By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 

1.3.             This privacy policy is part of our website’s Terms and Conditions.

1.4.             We may update this privacy policy from time to time by publishing a new version on our website. You should regularly check this page to make sure you have read the most recent version.   This privacy policy was last updated on 10th January 2017.

2.         Collecting personal information

2.1       We may collect, store and use the following kinds of personal information:

(a)       Information about your computer and your visits to our website when you register an account or make a purchase (including your IP address, browser type and version and operating system);

(b)       Information that you provide to us when registering an account with our website (including your name and email address);

(c)       Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(d)       Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website or over the phone (including your name, address, telephone number and email address);

(e)       Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(f)        Information contained in or relating to any communication that you send to us or send through our website; and

(g)       Any other personal information that you choose to share with us when you contact us.

2.2       Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3.         Using personal information

3.1        Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2       We may use your personal information to:

(a)       Administer our website and business;

(b)       Send you goods purchased through our website;

(c)       Supply to you services purchased through our website

(d)       Send you our email newsletter, if you have requested/ agreed to this (you can inform us at any time if you no longer require the newsletter);

(e)       Ask you to complete surveys that we use for research purposes but you do not have to respond to these;

(f)        Deal with enquiries and complaints made by or about you relating to our website; and

(g)       Keep our website secure and prevent fraud.

3.3       We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.4       All our website financial transactions are handled through our payment services providers, SagePay or Paypal. You can review their privacy policies at http://www.sagepay.co.uk/policies/privacy-policy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full, respectively. We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.        Disclosing personal information

4.1       We may disclose your personal information to any of our employees, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2       We may disclose your personal information:

(a)       To the extent that we are required to do so by law;

(b)       In connection with any ongoing or prospective legal proceedings;

(c)       In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d)       To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

4.3       Except as provided in this policy, we will not provide your personal information to third parties.

5.                 International data transfers

5.1.             The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA), but only for the purposes described in this Privacy Policy. Staff who work outside the EEA may also be involved in processing your order. If you use our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps to make sure your data is treated securely in line with this privacy statement.

6.                 Security of personal information

6.1.             We take security seriously and we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2.            We will store all the personal information you provide on our secure servers. 

6.3.            All electronic financial transactions entered into through our website will be protected by encryption SSL technology.

6.4.           You acknowledge that the transmission of information over the internet is not completely secure and, although we will try our best to protect your personal data, we cannot guarantee the security of data sent over the internet.

6.5.            You are responsible for keeping the password you use for accessing certain parts of our website confidential; we will not ask you for your password (except when you log in to our website).

7.                  Your rights

7.1.             You may instruct us to provide you with any personal information we hold about you; provision of such information may be subject to:

(a)       The payment of a fee (currently fixed at GBP 10) to cover administrative costs; and

(b)       The supply of appropriate evidence of your identity.

7.2       We may withhold personal information that you request to the extent permitted by law.

7.3       You may instruct us at any time not to process your personal information for marketing purposes.

8.                 Third party websites

8.1.             Our website includes hyperlinks to, and details of, third party websites.

8.2.            We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9.                 Updating information

9.1.             Please let us know if the personal information that we hold about you needs to be corrected or updated. See Section 15 for our contact details.

10.             About cookies

10.1.          A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.  Cookies are widely used in order to make websites work, or work more efficiently.

10.2.         Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Session and persistent cookies are both used on our website.

10.3.         Cookies do not contain any information that personally identifies you but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.               Our cookies

11.1.           We use cookies on our website, for the following purposes:

(a)           To track users as they navigate different pages on the website and to enable the use of a shopping cart on the website;

(b)           To enable users of mobile and touch-screen devices to view the mobile-friendly version of our website;

(c)           To help users to compare products if they wish.

(d)           To set the currency preferences for the website; and

(e)           To improve the website’s usability.

12.              Analytics cookies

12.1.          We use Google Analytics, which uses Google Analytics’ cookies, to analyse the use of our website.

12.2.         Google Analytics generates statistical and other information about website use by means of cookies.  We use this information to look for ways to improve our website to give our customers the best experience possible. The information only shows general trends and cannot be tracked back to a single user.

12.3.         We also make use of Google Analytics Demographics and Interest Reporting to recognise and understand user preferences and make improvements to the site. We may also make use of other Google Analytics for Display Advertising features, such as Remarketing.  These features use Google’s advertising cookies.

12.4.         You can read Google Analytics’ overview of privacy and safeguarding data here

12.5.         You may opt out of Google Analytics for Display Advertising or customise Google Display Network ads by using the Google Ads Settings page. You can also visit the Network Advertising Initiative website to opt out of certain advertising cookies. Alternatively you can prevent your data from being collected and used by Google Analytics Opt-out Browser Add-on.

13.              Third party cookies

13.1.          YouTube may use cookies if you view the embedded YouTube videos on our website.  Please check out Google’s privacy policy for further information. 

 14.             Managing cookies

14.1.          Most web browsers (for example Internet Explorer, Firefox or Google Chrome) allow you to manage cookies through the browser settings.

14.2.          To find out more about how to do this please visit www.aboutcookies.org or 

www.allaboutcookies.org.

14.3.         However, please note blocking all cookies will have a negative impact upon the usability of many websites, including our website.

15.              Our details

15.1.         This website is owned and operated by Eco Power Shop Ltd.

15.2.         We are registered in England and Wales under registration number 8202194.

15.3.         Our principal place of business is at Eco Power Shop, 30 Granary Close Horsham RH12 1PW.

15.4.         You can contact us by writing to the business address given above or by emailing us at contact@ecopowershop.co.uk.