Privacy and Cookie Policy

1.        Introduction

1.1.      Eco Power Shop is committed to safeguarding the data and privacy of our website visitors. This privacy policy sets out the ways in which we may collect and use your personal data; your rights over your personal data and other matters.

1.2.      If you have any questions please get in touch - our contact details are given below in Section 11.

1.3.      We may need to update this privacy policy from time to time by publishing a new version on our website. You should regularly check this page to make sure you have read the most recent version.   

1.4.      This privacy policy was last updated on 24th May 2018.

2.         Legal Bases

2.1.      The law on data protection requires us to set out the legal bases for which Eco Power Shop collects and processes your personal data. These are:

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you purchase a product on our website, we will collect the delivery address details and pass them to our courier in order to deliver the item to you.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, the business is required to keep order and tax records for at least 6 years.  Also we can pass on details of people involved in fraud or other criminal activity affecting the business to law enforcement.

Consent

In specific situations, we can collect and process your data with your consent.

In general, we only rely on consent as a legal basis for processing in relation to sending you email marketing communications. For example, when you tick a box to receive email newsletters. You may withdraw this consent at any time.

Legitimate interests

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, information processed to handle customer queries, complaints or disputes.

We also combine the shopping history of many customers to identify trends and help us keep up with demand or develop new products/ services.

3.        Collecting personal information

3.1.      We may collect, store and use the following kinds of personal information:

(a)       Information that you provide to us when registering an account with our website (such as your name and contact details);

(b)       Information that you provide when you opt-in to our email notifications and email newsletters (including your name and email address);

(c)       Information relating to any purchases you make of our goods and/or services through our website or over the phone (including your name, address, telephone number, IP address, last 4-digits of your payment card and email address);

(d)       Information that you provide when you contact us through our website; by email or by telephone.

(e)        Information gathered by the use of cookies in your web browser. Learn more about Our Cookie Policy in Section 10.

(f)         Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

3.2.       Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

 4.         Using personal information

4.1.       We may use your personal information to:

(a)       Administer our website and business;

(b)      Process any orders of goods or services made through our website or via our Customer Services;

(c)       Send you our email newsletter, if you have requested this (all our marketing emails will include an unsubscribe link so you can inform us at any time if you no longer want to receive the newsletter);

(d)        Enable us to manage customer service interactions with you. This will include responding to your queries, refund requests and complaints. We may also keep a record of these interactions to inform any future communication with us and to demonstrate how we communicated with you throughout.

(e)        Keep our website secure;

(f)         For crime and fraud prevention, detection and related purposes;

(g)        Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

4.2.       We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4.3.       All our website financial transactions are handled through our payment services providers, SagePay or Paypal.

4.4.      You can review SagePay’s Security Policy at https://www.sagepay.co.uk/policies/security-policy

4.5.      You can review PayPal’s Privacy Policy at https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

4.6.      We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 5.        Disclosing personal information

5.1.       We may share your personal data with our employees, suppliers, insurers, professional advisers, service providers and other contractors insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

For example, we may need to share your contact details to our trusted suppliers or couriers in order to deliver the product you ordered.

5.2.       We may disclose your personal information:

(a)       To the extent that we are required to do so by law;

(b)       In connection with any ongoing or prospective legal proceedings;

(c)       In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d)       To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

5.3.       Except as provided in this policy, we will not provide your personal information to third parties.

 6.        International data transfers

6.1.      It may sometimes be necessary for Eco Power Shop to share your data outside of the European Economic Area (EEA). For example, if you order an item to be delivered outside the EEA, we will need to pass your address details and contact number to our international courier in order to deliver your order.

6.2.      Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Policy. 

 7.        Security of personal information

7.1.      We take security seriously and we will take appropriate steps to protect your personal data. We will store all the personal data you provide to us on our secure servers. 

7.2.           You acknowledge that the transmission of information over the internet is not completely secure and, although we will try our best to protect your personal data, we cannot guarantee the security of data sent over the internet.

7.3.      If you have an account on our website, you are responsible to keeping the password you use confidential. Eco Power Shop will never ask you for your password by email or phone (you only need it when logging into your account on our website). If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.

7.4.      Create a strong password for your website account (at least 8 characters, with a combination of letters and numbers is best) and avoid using the same password for multiple online accounts.

 8.        Your rights

8.1.      You have the right to request access to the personal data we hold about you, free of charge in most cases, and to request the correction of your personal data if it is incorrect, out of date or incomplete. We may refuse or charge for such requests to the extent permitted by law.

8.2        You have the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it.

8.3       You may instruct us at any time not to process your personal information for marketing purposes.

8.4       In order to protect the confidentiality of your information, we will require you to supply appropriate evidence of your identify before proceeding with any request relating to access; correction or deletion of your personal data.

8.5       If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

8.6       Please see Section 11 for details of how to contact us if you wish to make such a request.

9.        Third party websites

9.1.      Our website includes hyperlinks to, and details of, third party websites.

9.2.      We have no control over, and are not responsible for, the privacy policies and practices of third parties.


10.      Cookie Policy

About cookies

10.1.       Cookies are tiny text files stored on your computer when you visit certain web pages. Cookies are widely used in order to make websites work or work more efficiently.

10.2.       Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Session and persistent cookies are both used on our website.

Our cookies

10.3.       We use session cookies on our website, for the following purposes:

(a)           To track users as they navigate different pages on the website and to enable the use of a shopping cart on the website;

(b)           To help users to compare products if they choose to do this.

(c)           To set the currency preferences for the website; and

(d)           To improve the website’s usability.

 

Analytics cookies

10.4.    We use Google Analytics, which uses Google Analytics’ cookies, to analyse the use of our website. For example, to see which pages are the most visited on our website, and how our site is found on the web.

10.5.    We use this information to look for ways to improve our website to give our customers the best experience possible. The information shows general trends and is not tracked back to a single user.

10.6.       We may also make use of Google Analytics Demographics and Interest Reporting to recognise and understand user preferences and make improvements to the site. We may also make use of other Google Analytics for Display Advertising features, such as Remarketing.  These features use Google’s advertising cookies.

10.7.       You may opt out of Google Analytics for Display Advertising or customise Google Display Network ads by using the Google Ads Settings page. You can also visit the Network Advertising Initiative website to opt out of certain advertising cookies. Alternatively you can prevent your data from being collected and used by Google Analytics Opt-out Browser Add-on.

Third party cookies

10.8.       If you view the embedded YouTube videos on our website, you may be sent cookies from YouTube. Also if you take the opportunity to 'share' our website’s content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites.

10.9.       We can’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

10.10.   Most web browsers (for example Internet Explorer, Firefox or Google Chrome) allow you to manage cookies through the browser settings.

10.11.   To find out more about how to do this please visit www.aboutcookies.org or www.allaboutcookies.org.

10.12.   However, please note blocking all cookies will have a negative impact upon the usability of many websites, including ours.

 

11. Our details

11.1.    This website is owned and operated by Eco Power Shop Ltd.

11.2.    We are registered in England and Wales under registration number 8202194.

11.3.    Our principal place of business is at Eco Power Shop, 30 Granary Close Horsham RH12 1PW.

11.4.    You can contact us by writing to the business address given above or by emailing us at sales@ecopowershop.co.uk.