Returns information

If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.

All we ask is that you inform us by email (sales@ecopowershop.co.uk) or phone (01403 261062) and return the product within 30 working days from the day after receipt.

When you contact us we will give you a return code and confirm the return address. Please write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.

We will usually refund you within 14 days from receipt by us of your returned goods, using the same payment method that you used to purchase the goods.


Return of faulty goods:

We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition or which develops a fault within 3 months from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).

In this case, please contact us with details about the fault in the first instance and to arrange return of the item. Once the product has been received by us a full refund for the item will be made within 14 days.

Alternatively you may request a replacement item rather than a refund. In this case we will do our best to supply a replacement but sometimes the product specifications from the manufacturer may change, in which case, we will do our best to offer you a substitute of the same quality.